TABLE OF CONTENT
How SISA’s Approach to Multi-Framework Compliance Helped a Leading BPO Provider Achieve Scalable Audit and Operational Savings
SISA implemented a Unified Audit Approach to help a global BPO leader overcome the challenges of managing compliance across multiple frameworks (HIPAA, PCI-DSS, SOC, and CSRA) in various geographies. The client faced issues like audit fatigue, disjointed evidence gathering, and a lack of skilled resources due to a decentralized audit process. SISA's solution included deploying certified Qualified Security Assessors (QSAs) and implementing the proprietary SISA Assistant Portal for centralized, automated artifact collection. This integrated strategy delivered significant results, including a 68% reduction in document collection time and 25% faster compliance achievement, compressing the audit timeline from four to three months. The outcome was the delivery of all four compliance certifications on schedule with zero major non-conformities, establishing a scalable audit framework.
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