Al Ansari Financial Services leveraged SISA’s ProACT Agentic SOC to enhance its security operations with greater speed, intelligence, and consistency. The platform’s agentic AI–driven threat investigation capabilities strengthened our cyber defenses, enabling proactive identification and response to risks across our environment. The inclusion of an isolated DR setup also greatly improves operational resilience during times of global uncertainty. Based on the value delivered, we have also extended this service to our subsidiary company BFC - Bahrain. SISA ProACT’s combination of advanced threat intelligence, expert-led oversight, and exceptional support has significantly strengthened our security posture and increased our confidence in maintaining 24×7 cyber resilience.

We appreciate the excellent support and services provided by the SOC team. The team has consistently demonstrated strong commitment, quick response times, and effective incident handling. The alerts are monitored proactively, and the team provides timely updates and resolutions whenever required. The SOC team has shown good coordination, professionalism, and technical expertise while addressing security events and requests. Their prompt communication and continuous support have helped ensure smooth security operations and improved overall monitoring effectiveness. Overall, we are satisfied with the SOC services and appreciate the team's dedication, responsiveness, and quality of service.

Since our collaboration with SISA’s ProACT MDR team, we’ve noticed a transformative change in our security mechanisms. The feature of receiving daily actionable threat advisories is an absolute boon—it equips the SOC team with the foresight to stay consistently ahead of looming threats. The cherry on top has been the platform’s ability to refine and add custom use cases, ensuring we’re not using a one-size-fits-all solution but rather one tailored to our intricate needs. The SISA team has been instrumental in this journey. Their consistent readiness to support, coupled with their expert guidance and collaborative approach, has solidified their position as indispensable partners in our cybersecurity journey.

Harnessing the power of AI/ML and behavior-based analytics, it’s remarkable how the SISA ProACT platform manages to refine threat hunting and investigative capabilities. This has bolstered our productivity and resulted in a sharp reduction in our mean time to detect (MTTD). A noteworthy addition has been the daily actionable threat advisories, ensuring we’re never blindsided and always equipped to preemptively tackle emerging threats. Plus, the 70+ threat intel feeds integrated into their MDR platform further broadens our horizon, providing a comprehensive view of the ever-shifting cyber threat landscape. What truly sets SISA apart, however, is their impeccable team—who are always poised to offer their support and guidance as our teams collaborate.

SISA’s ProACT MDR solution continuously monitors infrastructure to detect threats with near real-time alerts for security incidents. The 24/7 Security Operations Center (SOC) ensures effective monitoring and leverages a professional team that is available round the clock whenever needed, revolutionizing our approach to threat detection, and delivering exceptional support. The solution’s meticulous behavior-based analytics, coupled with advanced threat hunting tools, have sharpened our vigilance. But it’s not just about tools—the inclusion of internal indicators of compromise and extensive threat intel feeds have ensured we get a 360-degree view of the threat landscape. What’s been equally impressive is the expertise and problem-solving mindset of the team. Whether it’s in-depth forensic analysis, round-the-clock support, or strategic collaboration, their commitment to excellence and customer service is evident. With SISA, we’ve found a trusted and reliable partner for securing our digital landscape.

Our requirements were a multitude, from 24/7 monitoring and budget considerations to qualified analysts. Post several evaluations of available MDR solutions. We finally hit upon SISA’s ProACT solution. From the start of our conversations, the team has been incredibly responsive and has gone the extra mile to understand our specific challenges. Their demo, project plan presentation, and POC preview the SOC team’s ability to handle exceptions with near-instant insight into suspicious activity. A key differentiator for SISA is that their Core PFI’s are part of the FDR team, bringing extensive experience in identifying potential vulnerabilities across the attack surface. Working collaboratively with our analysts, the team has helped proactively prevent several potential breaches and threats. SISA has been a true security partner to us over the last two years, and they complement and strengthen our internal team to achieve our organizational goals. The team’s dedication and commitment are commendable. I highly recommend SISA’s forensics-driven customer-centric MDR solution to organizations looking to improve their cybersecurity posture.

Since integrating SISA’s ProACT MDR solution into our cybersecurity framework for more than 5 years, we’ve experienced a paradigm shift in threat detection and response. The platform’s AI/ML capabilities and behavior-based analytics have significantly enhanced our threat-hunting and investigative capabilities, resulting in a remarkable improvement in our meantime to detect (MTTD). The daily actionable threat advisories have been a game-changer, ensuring we’re always prepared to proactively address emerging threats. Additionally, the integration of 70+ threat intel feeds has provided us with a comprehensive view of the constantly evolving cyber threat landscape. What truly sets SISA apart is their exceptional team. Their unwavering support, guidance, and collaborative approach have been instrumental in fortifying our cybersecurity defenses. With SISA, we have found a trustworthy and reliable partner committed to securing our digital assets.

SISA gives the highest possible priority to the client and helps resolve the problems with a pragmatic approach.

Over the past several years, we have been using SISA’s ProACT MDR services to meet PCI Compliance for 24/7 log monitoring. For our most recent certification, we decided to migrate the application to Google Cloud Platform’s Kubernetes environment from an AWS + local application setup to improve reliability. Based on our requirement to support GCP SISA ProACT, SISA’s team worked with our developers to build a new SIEM application to fit our specific needs. The ProACT tool’s custom alerting together with the MDR team’s prompt actions has significantly improved our threat detection and response capability.

Integration of the FIM monitoring solution with Collinson was completed within the stipulated time. The solution is used to alert us to file modifications, including file paths and usernames of the users who made these modifications. This supports our compliance requirements and security posture. The SISA MDR team are responsive and knowledgeable.

I would like to take a moment to show my appreciation for the SISA ProACT solution and the SISA ProACT team. The team is prompt and professional in their work. With the SISA team monitoring the server, any unusual activity is notified to my response team in a timely manner, allowing us to be more targeted in resolving the issue. Threat Watch Advisory is another great feature that keeps us up to date on the cybersecurity threats. Kudos to the SISA ProACT team for delivering such an excellent solution.